COMPREHENSIVE MANAGED SERVICES

Managed IT Services is a cost-effective method for improving business operations by outsourcing day-to-day IT management and support. Fuse Solutions’ best-in-class IT support can supplement your existing staff or provide a complete outsourced solution.

Our managed network services teams consist of specialized engineers and help-desk technicians. We can tailor each offering to meet your specific needs at a price that makes sense for your organization.

With Fuse Solutions Managed IT Services, you can have a team of highly skilled network engineers and computer technicians service your IT assets at a fraction of the cost of a full-time employee. It simply makes more economic and organizational sense to leverage the IT personnel of a managed service provider. Information technology has become substantially more complex over the last few years. It is not economically feasible for a small to mid-sized organization to build an IT team with expertise in security, cloud, virtualization, SANs, data center, Unified Communications and network management. It makes more sense to leverage those capabilities from an MSP.

WORRY-FREE IT OUTSOURCING

Fuse Solutions Worry-free IT support offers a comprehensive array of IT support services at a surprisingly low cost. This service includes unlimited help desk support, 24×7 proactive monitoring, extensive on-site support, emergency support with a guaranteed 2-hour response time, quarterly business reviews and cloud backup.  We provide an all-inclusive service that can eliminate most of the IT support costs for your organization.

Services include:

  • Unlimited Help Desk Support
  • Unlimited On-Site Support based upon your specific needs and requirements
  • 24×7 Proactive Monitoring
  • Cloud Backup with Local Appliance and Cloud Storage
  • Emergency IT Support
  • Carrier Management
  • Optional Cloud Disaster Recovery

Fuse Solutions best-in-class IT support consists of teams of specialized engineers and help-desk technicians that offer IT support to supplement your existing staff or provide a complete outsourced solution. We can tailor each offering to meet your specific needs at a price that makes sense for your organization. Let us take the Worry out of your IT!

CORE NETWORK SUPPORT

Fuse Solutions provides world-class customer support and services to ensure your network is operational and running at peak efficiency. We pride ourselves in providing quality and timely IT professional services.

Fuse Solutions Core Network Support ensures stable and efficient operation with a speedy response to a network outage or connectivity problem. We can manage, monitor and troubleshoot connectivity issues regardless of network complexity. Our team of industry certified engineers have deep expertise in all things network-related, including routing/switching, Unified Communications, security, wireless and SAN fabric.

Core Network Support features:

  • Emergency Network Support on a 24 x 7 Basis
  • Configuration Support
  • Guaranteed 2-Hour Response
  • Proactive Network Monitoring
  • Web-based Network Utilization/Error Reports
  • Hourly configuration backups in a version-controlled environment
  • Carrier Management

SCALABLE NETWORK SUPPORT

Fuse Solutions provides a flexible suite of services within Scalable Network Support for organizations that need assistance supporting business-critical systems. Choose the IT services that are most essential to solving your business pains:

  • Monitoring and alerting in a production environment
  • Reliable server management (Microsoft Exchange, Active Directory, etc.)
  • Ensuring network devices are continually up and running
  • Proactively monitoring network devices
  • Leveraging wireless network connectivity to help generate sales and revenue
  • Providing employees with secure remote access tools for improved productivity
  • Securing IT infrastructure from Internet-related threats

UNIFIED COLLABORATION

Unified Collaboration solutions help organizations of all sizes solve business problems by empowering new forms of communications and collaboration. Our comprehensive suite of Unified Collaboration products delivers best-in-class end-user experience while giving businesses the tools they need to stay productive and efficient anywhere anytime.

Regardless of how you communicate, Fuse Solutions combines reliable world-class technologies with deep experience to give you the freedom to connect whenever, wherever and however you choose.

Our comprehensive portfolio of Unified Collaboration services:

  • Deliver multimedia experiences in any workspace: Powerful new collaboration tools go everywhere the network goes to build productivity, business agility, and competitive advantage
  • Help people work together more effectively and efficiently: Advanced capabilities like presence, mobile, and video communications, and call processing enhance communications because people reach the right resource right away
  • Shorten decision times and accelerate innovation: The open, extensible platform makes services available both inside and outside the organization, so people can instantly connect, communicate, and collaborate
  • Allow your teams to share documents, chat, video conference, call, and get things done no matter where they are
  • Simplify administration and maintenance

SCALABLE SYSTEM AUTOMATION SERVICES

Scaling your business means scaling your IT infrastructure. While growth is good, growth without control leads to chaos. System provisioning, configuration management, application provisioning, and patch management are just a few of the challenges involved in creating a stable, secure and scalable infrastructure. Our engineers will help you assess your organization’s system management challenges and design a framework that will ensure that Server #400 is configured just the same as Server #1. Our technical staff have experience using a broad range of tools including Ansible, SaltStack, Puppet, and Microsoft System Center Operations Manager, among others, to solve complex automated systems management problems.

CLOUD MIGRATION AND SUPPORT SERVICES

It’s time to simplify your IT infrastructure. You need to focus on your business, not the burden of hosting your own IT systems. Fuse Solutions can help you develop and implement a plan to move your IT systems out of your premises and into our data center private cloud or into a public cloud infrastructure.

Our data center is located in a state-of-the-art facility with redundant power and communications, as well as excellent physical and network security. We can manage and maintain all aspects of your systems, or simply provide a safe and secure home for them in our facility.

We have strong partnerships with leading public cloud Infrastructure as a Service (IaaS) providers such as Microsoft and Amazon. Our expert engineers can assess your current IT infrastructure, make recommendations for a cloud migration strategy custom designed for your needs, and carry out a safe and secure migration with little to no downtime. Once we’ve migrated your systems to the cloud, our staff can also handle all your IT system management needs, such as patching and backups, while you focus on your business.

CLOUD BACKUP

Are you still using old-school backup software? Are you still using tapes? It’s time to stop dealing with painful, unreliable technology and move to a solid, enterprise-class cloud backup. Fuse Solutions provides a painless, secure and reliable answer to the problem of rock solid, redundant backup. Our online Cloud Backup service delivers enterprise-class features to provide powerful, highly available and flexible backup services. Your servers can be located virtually anywhere, including at your sites, our data center, your data center or in the cloud. We will back up your data using both compression and deduplication to ensure efficient use of storage and bandwidth while decreasing your recovery times.

Are we sure our backup solution does not require any type of agent or is this only for virtualized environments?

MANAGING THE MULTIFACET CLOUD

Cloud computing represents a massive change away from monolithic, single-purpose platforms towards flexible and scalable virtual environments. This shift began with servers but is quickly extending to the client, application, network and storage. As this transition continues to gain momentum, IT plans must be changed in the context of this new paradigm.

Fuse Solutions Cloud Services include:

  • Cloud Infrastructure as a Service
  • Cloud Migration and Support Services
  • Cloud Backup and Disaster Recovery

While cloud computing is easier to maintain once deployed, it is a complex architecture, incorporating not only servers, but the storage, backup, security, network and disaster recovery environments. This complexity demands significant planning and the right partner for proper execution. Fuse Solutions is the right choice. Fuse Solutions maintains partnerships with key technology leaders such as Microsoft, Amazon and VMware, among many others. Our strong partnerships with leading technology vendors and public cloud service providers along with our unswerving commitment to keep our staff at the leading edge of technology innovation ensure that we are always prepared to support your organizations technology needs.